User Guide — Overview¶
This guide explains everything you can do in the On-Call Scheduler from a normal web browser. You do not need any technical knowledge to follow it.
What the app is for¶
TOTLCOM runs an on-call rotation. Every week, three people are "on call":
- a Manager (covers both teams),
- one person from the Voice team,
- one person from the Data team.
The app decides who is on call each week for a whole year, keeping it fair (everyone takes a roughly equal number of turns), avoiding back-to-back weeks for the same person, and skipping anyone who is on vacation/PTO. It also handles company holidays and lets you make changes during the year.
The five screens¶
Across the top of the app you'll find these tabs:
| Tab | What it's for |
|---|---|
| Schedule | The main calendar of who's on call each week. Generate, fix, swap, and export it here. This is the home screen. |
| Roster | The list of people and which team(s) they belong to. |
| Time Off | Vacation / PTO entries so the scheduler skips people while they're away. |
| Holidays | The company holidays the scheduler treats specially. |
| Admin | Manage who is allowed to edit. Only admins see this tab. |
What you can do depends on your role¶
Everyone who signs in can look at everything. Whether you can change things depends on your role — viewer, editor, or admin. The next page explains roles.